FAQs
1. Ordering & Payments
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, MasterCard, AMEX), PayPal, Apple Pay, Google Pay.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, but if you need to make changes, contact us at [your email] within 1 hour of placing your order. After that, we cannot guarantee modifications.
Q: Do you offer discounts or promo codes?
A: Yes! We frequently run promotions. Sign up for our newsletter or follow us on social media to stay updated on exclusive discounts.
2. Shipping & Delivery
Q: How long does shipping take?
A: Standard shipping takes 3-7 business days, while express shipping takes 1-3 business days. International shipping times vary based on location.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on orders over £25.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can also track your order in your account under "Order History."
3. Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy on unworn items with original tags. Final sale items cannot be returned. See our Return Policies for details.
Q: How do I start a return or exchange?
A: Visit our return portal or contact us to request a return.
Q: Do you offer free returns?
A: We provide free returns for defective or incorrect items. For size or preference-based returns, the customer is responsible for return shipping.
4. Sizing & Fit
Q: How do I find the right size?
A: Check out our size guide on each product page. If you're between sizes, we recommend sizing up for a more comfortable fit.
Q: Is your gym wear true to size?
A: Yes, our gym wear is designed to fit true to size, but some compression items have a tighter fit. Check the product descriptions for details.
5. Product & Care Instructions
Q: What materials are used in your gym wear?
A: Our activewear is made from high-performance fabrics like moisture-wicking polyester, spandex, and sustainable bamboo blends.
Q: How should I wash my gym wear?
A: For best results:
- Machine wash cold with like colours
- Use mild detergent (no bleach or fabric softener)
- Air dry or tumble dry low to maintain elasticity
6. Wholesale & Collaborations
Q: Do you offer wholesale or bulk discounts?
A: Yes! For wholesale or bulk orders, contact us through our contact system for special pricing.
Q: Can I collaborate with your brand?
A: We love partnering with fitness influencers and athletes! If interested in being a part of the Stallion Family, do not hesitate to come in contact with us to discuss it further!